Returns & Refunds
We hope you love everything you order from Charmed by Samantha. But sometimes a piece just isn’t quite right — and we want you to feel confident shopping with us.
Refund Policy - the basics
Eligible merchandise may be returned within 21 days of delivery for a refund to the original form of payment.
To be eligible for a return, merchandise must be:
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Unworn, unused, and in its original condition
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Free from damage, scratches, alterations, or signs of wear
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Returned with all original packaging, tags, pouches, cards, and accessories included
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Accompanied by your order number or proof of purchase
Returns that do not meet these requirements may be refused or returned to the customer.
Earrings & Piercing Jewelry
For hygiene and safety reasons, earrings, cartilage jewelry, ear cuffs that enter a piercing, and other piercing jewelry are final sale once their sealed or protective packaging has been opened, unless the item arrived damaged or defective.
Unopened and unused pieces may be eligible for return within the standard return window.
Final Sale Items
The following items are not eligible for return:
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Items marked Final Sale
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Gift cards
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Personalized or custom-made pieces
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Worn, used, altered, or damaged merchandise
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Piercing jewelry with opened protective packaging
Sale merchandise is eligible for return unless specifically marked Final Sale at the time of purchase.
Starting a Return
Before sending anything back, please contact info@charmedbysamantha.com with your order number and the item(s) you would like to return.
Returns sent without prior authorization may experience processing delays or may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping method. Charmed by Samantha is not responsible for return packages that are lost or damaged while in transit.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original form of payment for the eligible merchandise total.
Original shipping charges are non-refundable because those charges cover shipping services already provided by the carrier.
Please allow 5–10 business days after your refund is processed for the credit to appear on your account. Processing times may vary depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
Every order is carefully prepared before it leaves us, but if something isn’t right, please contact info@charmedbysamantha.com within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and, when applicable, its packaging
If we determine that your item arrived damaged, defective, or incorrect, we’ll work with you to make it right. Depending on availability and the circumstances, this may include a replacement, refund, or other appropriate resolution at no additional shipping cost to you.
Please do not discard a damaged item or its packaging until we have reviewed your request.
Exchanges
Because many Charmed by Samantha pieces are available in limited quantities, we cannot guarantee that an item will still be available for a direct exchange.
If you would like a different piece, size, or style, we recommend returning the eligible item and placing a new order for the item you want.
Questions?
We’re happy to help.
Please include your order number whenever possible so we can assist you quickly.
Charmed by Samantha reserves the right to refuse returns that do not meet the requirements above or that show evidence of wear, misuse, alteration, or return-policy abuse.