PRIVACY POLICY
CHARMED BY SAMANTHA | Franklin, Tennessee
Effective date: September 20, 2026
Your Privacy Matters
At Charmed by Samantha, every piece is chosen with intention, and every customer relationship is built on trust. As a small, woman-owned jewelry business, I understand that shopping online means trusting someone with your personal information. I take that responsibility seriously and am committed to handling your information with care, transparency, and respect.
This Privacy Policy explains how Charmed by Samantha (“we,” “us,” or “our”) collects, uses, stores, protects, and shares personal information when you visit our website, create an account, make a purchase, subscribe to communications, or interact with our business online or in person. It also explains the choices available to you regarding your information.
1. Information We Collect
When you shop with us, create an account, or contact us, we may collect:
Name, email address, and phone number
Billing and shipping addresses
Order details, purchase history, and customer account information
Product preferences and saved items
Customer service inquiries, reviews, and feedback
Marketing subscription preferences
You may choose not to provide certain information, although some information is necessary to complete purchases or provide requested services.
Payment Information
We offer supported payment options through Wix Payments, PayPal, Apple Pay, Google Pay, Afterpay, Klarna, and Affirm. Availability may vary by customer, location, device, and eligibility. Payment information is processed by the applicable provider. Charmed by Samantha does not intentionally store complete payment card numbers or card security codes in its own customer records. Payment providers may independently process information to authorize payments, prevent fraud, and administer financing or installment arrangements under their own terms and privacy policies.
Information Collected Automatically
Wix and enabled analytics or advertising integrations may collect IP address, browser and device details, approximate location, page views, referral sources, shopping cart activity, product views, purchase and conversion events, and cookie or similar identifiers. We use this information for website performance, shopping experience, advertising measurement, and security.
2. How We Use Your Information
Fulfill orders, process payments and refunds, and arrange shipping
Manage customer accounts and purchase history
Respond to inquiries, returns, and customer service needs
Send order confirmations, tracking details, and service messages
Send promotional communications when permitted and consistent with your choices
Measure advertising and improve website functionality
Detect fraud, secure our services, and comply with legal and accounting obligations
We aim to collect and use only information reasonably necessary for these purposes.
3. Customer Accounts
Customers may create accounts to access available features such as previous orders, saved contact and shipping details, and preferences. You are responsible for keeping your login credentials confidential. Contact us promptly if you suspect unauthorized access. To request account deletion, email info@charmedbysamantha.com. Deleting an account does not necessarily delete records we must retain for legal, accounting, fraud prevention, or other permitted purposes.
4. Email Marketing
We use Wix Email Marketing to send subscribed customers information about new collections, launches, restocks, promotions, events, and brand announcements. You can unsubscribe from promotional emails using the link in the message or by contacting us. Unsubscribing does not stop necessary transactional messages, including order confirmations and shipping notifications. Promotional email subscription is not required to make a purchase.
5. Future SMS & Text Messages
We do not currently offer SMS marketing but may introduce it in the future. If launched, promotional text messages will require an appropriate separate opt-in. A phone number provided for shipping will not automatically enroll you. The signup will describe the sender, types of messages, message frequency, potential charges, and opt-out method. Consent will not be a condition of purchase. We will update this policy and provide separate SMS terms as appropriate before launch.
6. Cookies, Analytics & Advertising
Our website uses cookies and similar technologies for essential functionality, account access, security, analytics, and advertising. Enabled services include Wix cookies, Google Analytics, Google Ads, and Meta Pixel for Facebook and Instagram. Depending on configuration and privacy choices, these tools may collect website interactions, product views, cart activity, and conversion events to measure campaigns or support relevant advertising.
Meta and Google may process information under their own privacy policies. You may manage certain cookies through our website consent tools and browser settings. Where required, we will obtain consent before activating nonessential tracking. Declining nonessential cookies should not prevent essential shopping functions, although some personalization may be unavailable.
7. How We Share Personal Information
We do not sell customer mailing lists or order histories to data brokers for monetary compensation. We may disclose information as reasonably necessary to Wix and supporting ecommerce providers; applicable payment and financing providers; shipping carriers; Wix Email Marketing; Google and Meta analytics and advertising services; and professional advisers or security providers. We may also disclose information to comply with law, respond to lawful process, or prevent fraud.
Some advertising disclosures may qualify as a “sale,” “sharing,” or targeted advertising under applicable privacy laws even when no money is exchanged. Where applicable, we will provide required notices and opt-out choices.
8. Your Privacy Rights
Depending on your location and applicable law, you may be able to request access, correction, deletion, or a portable copy of eligible personal information; learn about certain uses or disclosures; withdraw consent; unsubscribe from promotional communications; or opt out of certain targeted advertising or data sharing.
Send requests to info@charmedbysamantha.com with “Privacy Request” in the subject line. We may request information to reasonably verify your identity and will respond within applicable legal timeframes. Some information may be retained for legal, tax, accounting, fraud prevention, or transaction-related purposes. We will not unlawfully discriminate against customers for exercising applicable privacy rights.
9. Data Security
We use reasonable precautions appropriate to our business and the information involved, which may include secure connections, account authentication, access controls, trusted payment providers, and Wix security features. No electronic storage or transmission method can be guaranteed completely secure. We will investigate known security incidents and provide notifications where required by law.
10. Information Retention
We retain personal information for as long as reasonably necessary for the purposes described here and applicable legal obligations. Transaction records may be retained for accounting, tax, fraud prevention, and dispute resolution; account information may be retained while an account remains active; and marketing information may be retained until unsubscribe or deletion, subject to applicable exceptions. When information is no longer reasonably needed, we take appropriate steps to delete, anonymize, or securely dispose of it.
11. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required. Contact us if you believe a child provided information without appropriate authorization so we can review the request and take appropriate action.
12. International Customers
Charmed by Samantha is based in Franklin, Tennessee, United States. We may accept international orders from Canada and selected other countries, subject to shipping availability and restrictions. Please contact us before ordering internationally. Personal information may be processed in the United States or other countries where our providers operate. Where applicable, we will address international privacy requirements relating to consent, transfers, and privacy rights.
13. In-Person Shopping
Customers may also shop at our booth within The Collective Boutique in Franklin, Tennessee. For in-person purchases or inquiries, we may collect information necessary for payment, customer service, or requested services. If you voluntarily subscribe to marketing while shopping in person, the relevant practices described in this policy also apply.
14. Third-Party Websites
Our website may link to independent social media platforms, payment providers, and other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
15. Changes to This Policy
We may update this policy as our business, services, technology, or legal obligations change. We will revise the effective date above and provide additional notice or obtain consent when required by law.
16. Contact Information
Charmed by Samantha
The Collective Boutique
1113 Murfreesboro Rd, Ste 254
Franklin, TN 37064
United States
Email: info@charmedbysamantha.com
For privacy-related inquiries, please use the subject line “Privacy Request.”
Your trust means so much to me. Thank you for supporting Charmed by Samantha and allowing me to be a small part of your everyday style.